We, at Hitachi Elevator Asia, are committed to adding value to our high quality products through excellent customer service.
Being strategically located in Singapore, in close proximity to domestic and overseas customers, allows Hitachi Elevator Asia to better understand customers' needs, to enhance design, while not compromising on the safety or reliability of our services.
We aim to continually improve to meet the global demand for services of a higher quality. For that purpose, we regularly review our management system, design system and process control engineering and methodologies.
To improve the quality of Hitachi's services continually, we have established an Integrated Management System that draws upon the essence of the ISO 9001 Quality Management System ISO 14001 Environmental Management System and ISO 45001 Occupational Health and Safety Management System to achieve full customer satisfaction and harmony with the environment.
A team of qualified and experienced technicians supports us in our Service Division to ensure that the quality of workmanship and performance are of a high standard, through the diligent supervision of installation, testing and adjustment work. With the support from Japan and other regional offices, Hitachi ensures that original parts are readily available.
Our Quality Assurance Department thoroughly inspects equipment before commissioning to ensure compliance with Hitachi's high quality assurance standards as well as local Codes of Practice. The department inspects equipment annually and performs the 5 yearly load tests as accordance to the requirement listed in the local Codes of Practice to ensure optimum performance with strong emphasis on safety.
To ensure the safety of our site personnel, body camera will be implemented to provide safety message announcement via QR code scanning. In addition, video footage may be collected & downloaded selectively for work improvement purposes as well as work accident investigation (if any).
With the continuous training and stringent guidelines set up by Hitachi Ltd., Japan and Hitachi Building Systems Co. Ltd., we strive to achieve optimum performance at all times.
Our efficient and reliable Maintenance Team services equipment regularly and also provides 24-hour backup service to handle any breakdowns that may occur within Singapore.
Our in-house and external training courses conducted both locally and in Japan, equip our staff with the latest skill sets and technical know-hows in elevator maintenance engineering.
With both local and Japanese engineers, equipped with special diagnostic and maintenance tools, stationed in Singapore, we ensure that you will receive excellent quality service.
Call us now at +65 6416 1711 to find out more about our wide range of quality services.
To find information for your local area, please visit the "Contact Us" page.
